Refund policy
Return & Exchange Policy
Last Updated: May 2026
At FEELS LEGACY, we want every order to arrive exactly as expected. If you are not fully satisfied with your purchase, we offer exchanges or refunds under the conditions below.
Returns & Exchanges
We accept returns or exchanges within 7 days of delivery as long as the item and all included packaging/accessories are returned in original condition.
This includes:
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Original product
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Custom packaging bags
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Tags
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Stickers
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Thank you cards
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Any additional items included with the order
All items must be:
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Unworn
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Unwashed
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Undamaged
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Free of odors, stains, or signs of use
If any part of the shipment is missing or damaged, the return or exchange may be denied.
Non-Returnable Items
We reserve the right to refuse returns or exchanges if:
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The merchandise shows signs of wear or use
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Packaging or included items are missing
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The return request is made after 7 days of delivery
Refund Process
Once the returned item is received and inspected, approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Original shipping costs are non-refundable.
Exchanges
If you would like a different size or replacement item, contact us before sending your return to confirm availability.
Because many of our drops are limited, exchanges are not guaranteed.
Shipping Responsibility
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
We recommend using a trackable shipping service, as FEELS LEGACY is not responsible for lost return packages.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the item
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Photos of the packaging
We will work to resolve the issue as quickly as possible.
Contact
For all return or exchange requests, contact:
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